Samsi College

Grievance RedressalC is very important to provide value to the stakeholders and to maintain peace, harmony, and quality of any Higher Education Institution. The College has a very transparent and efficient mechanism for Grievance Redressal. A grievance of Students, Teachers, and Non- Teaching Staff is addressed and amicable solutions are arrived at in a short span of seven days. The Grievance Redressal Cell is constituted by a Convener and the representative members of committees like Examination Grievance Redressal, Ethics & Anti-ragging Committee, Internal Complaint Committee (ICC), and General Grievance Committee. There is an office for the Grievance Redressal Cell where the details of the committee members are stated and it also provides a space for the maintenance of the registers.

Composition of our Grievance Redressal Cell

Dr.Salil Kumar Mukherjee	Chairman
NilimaSarkar, Assistant Professor in Sanskrit	Convener
KausikBiswas, Assistant Professor in Economics	Member
Dr. Anarul Islam (SACT inBengali)	Member
Md. AminulHoque, (SACT in Geography)	Member
Tapopriya Roy,( SACT in Sociology)	Member
RanjitSarkar, (SACT in Bengali)	Member

The main objective of Samsi College   grievance redressal cell is to provide a mechanism for individuals to voice concerns and complaints, ensuring fair and impartial resolution. It aims to create a safe and confidential environment where grievances can be expressed without fear of retaliation. The cell also strives to foster a positive and respectful atmosphere within the institution

1. Providing a Platform for Grievances:

Access:The cell provides a structured process for students, staff, and other stakeholders to raise concerns and complaints.

Confidentiality: Grievances are handled with confidentiality, ensuring the privacy of all parties involved.

Open Communication: The cell encourages open communication and allows individuals to express their concerns freely.

2. Ensuring Fair and Impartial Resolution:

Time boundResolution: The cell strives to resolve grievances promptly and effectively, preventing delays and minimizing negative impacts.

Fair and Impartial Investigation: The cell conducts investigations in a fair and objective manner, considering all relevant factors.

Accountability:

The cell is accountable for addressing grievances and ensuring that appropriate action is taken.

3. Promoting a Positive and Respectful Environment:

Harmony: The cell aims to create a harmonious and respectful environment within the institution.

Prevention: The cell works to identify systemic issues and recommend corrective measures to prevent recurrence of grievances.

A grievance redressal committee policy outlines procedures for handling complaints and disputes within an organization, ensuring fair and timely resolution of issues. It typically includes steps for filing grievances, investigating claims, and taking corrective action, with provisions for appeals and confidentiality. The policy aims to provide a mechanism for individuals to voice their concerns and receive appropriate attention and resolution.

Policy and Procedures:

1. 1. Grievance Filing:

• Individuals can file grievances in writing, usually with a detailed description of the issue and relevant documents.
• Some organizations may have a designated grievance form or online portal for filing complaints.
• Grievances should be filed promptly after the issue arises.

2. Investigation:
   • The grievance committee or designated officer will investigate the matter, gathering information and evidence.
   • This may include interviews with the complainant, witnesses, and the respondent.
   • Additional information or clarification may be requested from the management or individuals concerned.
3. Hearing and Decision:
   • A hearing may be conducted, allowing the complainant to present their case and the respondent to respond.
   • The committee will review the evidence, consider all relevant factors, and make a decision.
   • The decision should be communicated to the complainant within a specified timeframe.
4. Corrective Action:
   • If the grievance is valid, the committee will recommend corrective action to the relevant authorities.
   • This may include disciplinary action against the respondent, changes to policies or procedures, or other remedies.
   • The complainant and the respondent should be informed about the action taken.
5. Appeals:
   • If the complainant is not satisfied with the decision of the grievance committee, they may have the option to appeal to a higher authority.
   • The appeal process should also be outlined in the policy.
6. Confidentiality:
   • The policy should ensure that grievances are treated with confidentiality, protecting the identities of both the complainant and the respondent.
   • Records of grievances and their outcomes should be maintained for a specified period, but accessed only by authorized personnel.
7. Timelines:
   • The policy should specify timeframes for each stage of the grievance process, from filing to resolution.
   • This helps ensure that grievances are addressed promptly and efficiently.

 

1. Grievance redressal workshops: The GRC may organize workshops to educate students

and staff members about the grievance redressal process and how they can file a

Complaint if they have any grievances.

2. Open forums: The GRC may organize open forums where students and staff members

can come and discuss their grievances or concerns with the committee members. This can

help create a more transparent and accessible grievance redressal pro

3. Awareness campaigns: The GRC may organize awareness campaigns to promote the

Grievance redressal process and encourage students and staff members to come forward

with their grievances. These campaigns can be done through posters, flyers, and socialmedia.

5. Meetings: The GRC may hold meetings to discuss ongoing grievancesand track progress on resolving them. This can help ensure that grievances are resolved ina timely and efficient manner.

A grievance cell’s future plans is to address student concerns effectively, promoting a more positive and inclusive environment, and ensuring compliance with relevant regulations. .

Here are future plans:

1. Enhancing Awareness and Accessibility:

• Promotional Activities:

Implement campaigns to raise awareness about the cell’s purpose and services among students and staff, especially during induction programs and orientation sessions.

• Accessibility:

Ensure easy access to the grievance redressal mechanism through various channels, including online platforms, suggestion boxes, and designated contact points.

 

. Streamlining the Grievance Process:

• Clear Procedures:

Develop and document a clear, step-by-step process for filing and resolving grievances, including timeframes for each stage.

• Online Filing:

Utilize online platforms to allow for easy and secure submission of grievances, potentially including mobile apps.

• Training:

Provide comprehensive training to cell members on handling grievances effectively, mediating disputes, and ensuring confidentiality.

 

3. Promoting a Positive Environment:

*Positive Vibes:

Create a culture of open communication and mutual respect, where students feel comfortable expressing their concerns without fear of retaliation.

*Personal Counseling:

Offer personal counseling sessions to students who are struggling with issues or seeking guidance.

*Conflict Resolution:

Provide resources and support for resolving conflicts constructively and peacefully.